To provide exposure to the best global practices in industry, the American Society for Quality (ASQ) Delhi, India held its Annual Quality Workshop 2015 on ‘Lean for Leadership’ at ITM University, Gurgaon on 18 February 2015. ITM University is the first university in India to be selected by ASQ and form a Students’ Chapter to usher in a world-class process in every part of academic and professional life in the University.
In his opening address the Pro-Chancellor, ITM University, Gurgaon, Prof. Prem Vrat, said, “In today’s competitive world it is crucial to delight your customers more than your competitors do. In order to do this, it is imperative for organizations to maintain total quality, instantaneous service, flexibility in terms of what you want to offer and what the customer is looking for, competitive pricing besides other factors.”
Mr Sachin Garg, VP, Max Life, gave interesting examples of ‘Lean’ from his personal life in a very informal talk. Ms Savita Bradoo, Director Quality, Convergys, spoke on quality processes in training professions for the BPO industry in a very lively and interactive talk, keeping the students engaged throughout.
Mr Ciby James, Director, ASQ (I), was happy to see the energy level of the students to know and learn more about Lean and said that ITM University, Gurgaon continues to be a very fertile ground for improving the culture of quality and Lean amongst students and young engineers.
In the words of Prof. Ravindra Ojha, Director School of Engineering and Technology, ITM University, Gurgaon “The workshop provided an extremely powerful exposure to students who will soon enter the industry of tomorrow which would be extremely challenging and volatile and to handle volatility an organization has to be Lean for Leadership.”
The session concluded with the thoughts that the country’s policy of ‘Make in India’ will be successful if global quality standards are maintained, are cost effective with minimal wastage so as to maintain Zero Defect, Zero Effect. ITM University proactively prepares its students for leadership roles so as to benefit from the myriad of opportunities that will soon be available to them as they graduate as highly competent skilled professionals ready to meet national needs and international standards.